SoFi’s Best Quarter Yet Disappoints Wall St.
Experian Launches Agent Trust and Stripe Turns Google AI Mode and Gemini into a Storefront
Hey Toaster Readers,
This week is sponsored by our friends at Bulldog Media Group.
SoFi delivered its tenth consecutive quarter of GAAP profitability with record revenues of $1.1 billion, but missed Wall Street’s expectations. Experian is looking toward the future of security with the launch of its "Agent Trust" framework to verify bot-initiated transactions, while Stripe is turning AI agents into a direct commerce channel by plugging its checkout into Google’s AI Mode and the Gemini app. Meanwhile, OneMain Financial opened the year strong with $226 million in net income. Barclays completed its acquisition of Best Egg to expand its U.S. consumer lending reach and Synchrony took over the MyLowe’s Pro Rewards American Express portfolio.
Lots to break down. Let’s get toasting!
Carlos Caro, Founder at NMG, Co-Founder of The Free Toaster
Nick Madrid, Co-Founder of The Free Toaster and Uncovered Media
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SoFi’s Best Quarter Yet Disappoints Wall St.
SoFi posted record results in Q1 2026, with GAAP net revenue hitting $1.1 billion, up 43% year-over-year, yet Wall Street wasn’t impressed. The stock dropped 13% after the company maintained its full-year guidance, disappointing a market conditioned to expect beat-and-raise quarters. The core reason: the quarter was overshadowed by a meaningful slowdown in SoFi’s capital-light businesses, particularly the Loan Platform Business, which missed Morgan Stanley’s estimate by 25%. For a company that has built its premium valuation around fee-based, capital-light growth, that slowdown mattered more than the record originations.
Total loan originations hit a record $12.2 billion, up 68% year-over-year, with personal loans leading at $8.3 billion, student loans up 119% to $2.6 billion, and home loans up 137% to $1.2 billion. The LPB contributed $140.8 million to consolidated adjusted net revenue and added $3.6 billion in new commitments from three new partners. Personal loan net charge-offs came in at 3.03%, down 28 basis points year-over-year, with newer vintages tracking inside the 7-8% lifetime loss guide.
On the card side, SoFi reported 436,184 credit card holders, up 42% year-over-year, with interchange fee revenue growing 54%, driven by nearly $25 billion in annualized spend across SoFi Money and the credit card. The borrower profile stayed prime at a weighted average FICO of 745 and average income of $154k.
For the first time in several quarters, balance sheet lending rather than capital-light businesses drove the top-line beat. The Technology segment underperformed, posting $75 million against expectations of roughly $105 million. Higher operating expenses added further pressure, as SoFi accelerated marketing spend in the first half of the year. Both Bank of America and Morgan Stanley maintained Underperform ratings post-earnings, with Morgan Stanley cutting its price target to $16 and Bank of America lowering theirs to $17.
SoFi pushed back.
Management said the LPB demand continues to exceed what the company chooses to fulfill, pointing to broad-based buyer interest and all existing partners approaching renewal choosing to extend. The harder question is whether private credit is competing for the same institutional buyer pool.
SoFi says no.
Morgan Stanley is not fully convinced, cutting its 2026 LPB forecast by 20% while raising ex-platform origination estimates by 25%. The 2H guide now requires a significant acceleration to hit full-year targets, a ramp the company believes its heavier 1H marketing investment will support. Whether that plays out depends on the LPB returning to form and the Technology segment stabilizing after losing Chime as a customer. (SoFi)
TOASTER’S TAKE
The SoFi management team’s earnings call left a goldmine of intel for marketers in the lending niche.
Here’s some things that stood out to us:
Their unaided brand awareness rose to an all-time high of 10% up 300bps from a year ago. We knew SoFi’s brand investments were top notch, but now we have data to quantify just how well they’re doing on this front.
Lending distribution = Direct mail + affiliates
Many of us have this deeply ingrained in our DNA, but it’s nice to have a leader like SoFi put it out there in the open. “The lending business has historically been one that relies on legacy channels such as direct mail, but is heavily influenced by affiliate partnerships.” -Anthony Noto, CEO
Checking/savings distribution = Digital
“Our SoFi Money product is a broad-based digital strategy that we leverage to drive good marketing efficiencies.” -Anthony Noto, CEO
Credit card 0% APR Balance Transfer offers are working
“We're starting to see people transition from balance transfers with zero APRs actually paying a full APR at a reasonable rate.” -Anthony Noto, CEO
Brokerage distribution = Affiliate + digital
“And that, again, is really an affiliate and visual marketing channel acquisition product.” -Anthony Noto, CEO
Crypto distribution = Not sure, still developing a POV
“Crypto is the new kid on the street, and we’re developing new opportunities for marketing there.” -Anthony Noto, CEO
SoFi just publicly confirmed that affiliates are core to lending, checking/savings, and brokerage. For Toaster readers (many of whom are specialists/operators in this channel), this should be no surprise, but it also shows that the channel isn’t going anywhere, even for players with SoFi’s scale and brand.
We’ll be breaking down the friction between SoFi’s record growth and the market’s skeptical reaction in-depth later this week on The Free Toaster News Pod. Be sure to tune in!
Sponsored by Bulldog Media Group
Reach the Borrowers Others Miss.
Bulldog Media Group specializes in connecting consumer lenders with less than perfect borrowers — a massive, underserved market that requires precision targeting to get right. With 25 years of financial services marketing experience, they deliver qualified leads through affiliate marketing, targeted email, and data-driven acquisition strategies built for this exact audience.
If you’re a lender looking to scale, these are your people.
Experian Launches Agent Trust to Verify AI-Driven Transactions
Experian launched Agent Trust™, an identity verification framework that links AI agents to verified human owners to facilitate agentic commerce. Experian currently prevents $15 to $19 billion in annual fraud losses and is applying that data infrastructure to verify bot-initiated transactions. The system uses Human-to-Agent Binding to create a secure link between a consumer’s device and their AI representative. A real-time Agent Trust Token signals identity, consent, and fraud risk to merchants during the checkout process. An Agent Registry also monitors bot behavior over time to identify misrepresentation or unauthorized actions. The technology integrates with existing payment standards from Visa, Cloudflare, and Skyfire. This platform-agnostic tool allows businesses to process automated purchases while maintaining a verified connection to a human payer. (Experian)
Stripe Powers Checkout Inside Google’s AI Mode and Gemini
Google is turning AI Mode and the Gemini app into a direct sales channel. Businesses can now list products inside AI-generated responses and complete transactions without the user leaving the interface. The infrastructure is Stripe‘s Agentic Commerce Suite, handling discovery, checkout, and payment inside the AI experience. Retailers like Best Buy, Kate Spade, and Coach are already live. Quince, Fanatics, and JD Sports are coming on the Google side.
Affiliate-driven comparison sites and SEO-optimized landing pages have always competed for the top of Google results. AI Mode removes the click entirely. A consumer asking about the best personal loan or travel card gets an answer, and increasingly a buy button, inside the response itself. Publishers and marketplaces that sit between the consumer and the product, NerdWallet, LendingTree, and similar players, lose the referral step if AI handles both the recommendation and the transaction.
Stripe has already integrated the same setup with OpenAI, Microsoft, and Meta. And now Google is playing ball, too. (Stripe, PYMNTS)
OneMain Financial Reports Strong Q1 2026 Results with $226M Net Income
OneMain Financial opened 2026 with solid top-line results. Total revenue reached $1.6 billion in Q1, up 6% year-over-year, driven by receivables growth. Managed receivables grew to $26.1 billion, also up 6% from a year ago. Consumer loan originations totaled $3.1 billion, up 3% year-over-year. The company reported net income of $226 million, or $1.93 diluted EPS, versus $1.78 in Q1 2025.
The credit card portfolio is the clearest growth story this quarter. Receivables hit $983 million, up from $676 million a year ago, with customer accounts now at 1.17 million. Revenue yield on credit cards was 33.9%, up 309 basis points year-over-year. Credit card net charge-offs improved sharply, falling 176 basis points year-over-year to 18.0%.
On the consumer loan side, the net charge-off rate was 8.0%, up 19 basis points year-over-year. The 30-plus delinquency rate for consumer loans stood at 5.22%, up 14 basis points year-over-year, though the company noted that the older “back book” loans, now just 5% of the portfolio, are driving an outsized 14% of 30-plus delinquent receivables. The front book, representing originations since August 2022 credit tightening, continues to perform in line with expectations. (OneMain Financial)
E048 - Q&A on Application Friction - Nick interviews Carlos
Nick Madrid interviews Carlos Caro live at the Fintech Summit in NYC on April 28th.
On the heels of a Curated Table Event on April 27th (sponsored by Spinwheel), Nick bumped into Carlos at the Fintech Summit and did a short Q&A on how lenders eliminate friction from their application flows.
Catch us on Apple Podcasts, Spotify, Substack, or your favorite player.
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Synchrony Becomes Exclusive Issuer for Lowe’s Commercial Co-Brand Card
Synchrony now issues the MyLowe’s Pro Rewards American Express Card, taking over the co-brand portfolio to centralize Lowe’s commercial credit offerings. This new card runs on the American Express network and allows Pro customers to earn rewards at non-Lowe’s locations. It replaces the previous store-only model with a version that carries no annual fee and integrates into the existing MyLowe’s Pro Rewards program. The shift allows Lowe’s to move its commercial credit products under a single issuer to provide simpler applications and flexible financing for business project needs. This transition aims to consolidate the Pro customer experience by linking hardware spending with general business expenses. (Synchrony)
Barclays Completes Acquisition of Best Egg Personal Lending Platform
Barclays completed its acquisition of Best Egg. The deal integrates a scaled origination engine into Barclays US Consumer Bank to expand its existing credit card and deposit operations. Barclays will manage the business while maintaining the Best Egg brand identity. The acquisition follows an initial announcement on October 28, 2025. This transaction shifts Barclays toward a capital-light lending model in the U.S. market. The bank expects the move to increase capital efficiency and diversify its consumer finance revenue. (Barclays)
Upcoming Toaster Events
Affiliate Marketing Summit for Lenders (San Francisco | Sept 23–24)
Step away from the daily grind for a two-day, senior-level industry event in San Francisco. On day one, we’ll spend the day at the Exploratorium, a killer indoor/outdoor space where we’ll have a mix of keynotes, panels, structured networking, and great food & drink overlooking the water. On day two (optional, for anyone interested), we’ll head out to wine country so you can continue the conversations you initiated the day prior. Our goal is to make this Summit the ONE event per year you can’t miss if you’re a lender who’s serious about affiliate marketing.
B2B Fintech Founders Lunch: Using Content & Events to Scale (NYC | May 12)
Join us for a curated lunch and powerful conversation with 20 fellow founders and operators, exploring the most undervalued combination of personal brands and events. The hosts, our own Carlos Caro and Supriya Gupta, will candidly share a few lessons (and mistakes), where some of their best business relationships started and how they are thinking about content strategy this year. B2B fintech founders can learn more and register here.
PayPal Splits into Three Units and Makes Venmo a Standalone Division
PayPal is reorganizing into three business units and establishing Venmo as an independent division to accelerate growth for the payments platform. CEO Enrique Lores is leading this restructuring following his March appointment and the departure of former CEO Alex Chriss. The new structure separates Venmo from a consumer and merchant group and a payment services arm containing Braintree and crypto operations. Creating a standalone Venmo segment simplifies performance tracking and creates a path for a potential sale of the asset. This move follows reports that Stripe evaluated an acquisition of parts of PayPal. The company currently faces intensifying competition from large technology firms and fintech rivals. PayPal shares have slipped 12.7% this year after a 2026 profit forecast fell well short of analyst expectations. Management will disclose further details of the overhaul during next week's earnings call. (Reuters)
Looking for a new role?
The Free Toaster Jobs Edition tracks where fintech teams are actually investing across marketing, product, data, credit, risk, and partnerships.
Sources: Fiserv, Mastercard, Visa, Upbound Group (Brigit)
Other News We’re Reading and Listening to
(Credit) Nearly Half Of Americans Regret Financial Decisions Due To A Lack Of Understanding, Experian Research Finds (Experian)
(Travel/Rewards) Lyft And United Launch First-Ever Pay With Miles Option For U.S. Rideshare (Lyft)
(Economy) The U.S.-Iran War Is Coming For Your Credit Score And Mortgage Application (CNBC)
(Lending) Justice Federal Credit Union Selects Upstart To Expand Personal Lending (Business Wire)
(AI/Banking) Introducing AI Agents: Next Phase Of Citi Artificial Intelligence Journey (Citi)
(Security) Frontwave CU Discloses Data Breach Involving Member SSNs (CU Today)
(Tech Standards) PYMNTS: Google And Mastercard Contribute Agentic Commerce Standards To FIDO Alliance (FIDO Alliance)
(Crypto/Cards) Introducing MoonAgents Card (MoonPay)
(Cards) Royal Caribbean Debuts Two New Credit Cards: Are They Worth It? (One Mile at a Time)
(Banking/M&A) Mercury Receives OCC Conditional Approval To Establish Mercury Bank, N.A. (Business Wire)
(M&A) OppFi Announces Definitive Agreement To Acquire BNCCORP, Inc. And BNC National Bank And The Elimination Of Up-C Structure (OppFi)
(Fintech/Investment) Goldman Sachs Invests $50 Million In Kashable (American Banker)
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https://www.thefreetoaster.com/p/sofis-best-quarter-yet-disappoints
Catch you next week,
The Free Toaster Team
P.S.: If you’d like to sponsor or host an event in the consumer lending community in 2026, we’d like to hear from you. The Free Toaster will be organizing & hosting curated events this year, and we’d love to work with you as a sponsor.